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Terms of Service for DemoSched

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These Terms govern your use of DemoSched (the “Service”), whether you are on a free plan or a paid one. DemoSched is offered to businesses and other organisations only, and not to consumers — clause 2.1 sets out what that means for signing up.

1. Who you contract with

  1. DemoSched is operated by Alexander Hungenberg, an individual residing in Switzerland (“we”, “us”, “our”). These Terms are the contract between you and us.
  2. Your relationship with the Service is with us. These Terms govern your access to DemoSched, what it does, and what we owe you for it. We publish the plans and what each one costs, and we are responsible to you for the Service and for any refund due under these Terms.
  3. Buying a paid plan is a purchase from us. We are the seller: we set the price, we issue the invoice in our own name, and these Terms govern the purchase as well as the Service. Our payment provider is the rail the payment runs on and nothing more — it does not sell the subscription to you, and there are no separate buyer terms between you and it. The Privacy Policy names the provider we currently use.

2. Your account

  1. Business customers only: DemoSched is offered to businesses and other organisations acting in a professional capacity. It is not offered to consumers, and it is not for personal, family or household use. By signing up you confirm that you are acting in the course of a trade, business, profession or craft, and that you are authorised to accept these Terms for the organisation you are signing up for. This applies to the free plan as much as to a paid one. If any of that stops being true, tell us at contact@demosched.com and stop using the Service.
  2. Who “you” means: “You” means the organisation you signed up for, and it — not you personally — is the customer under these Terms. Working alone is still a business use: if you are a sole trader or a freelancer with no separate legal entity, “you” means you in that professional capacity.
  3. When you accept these Terms: You accept them when you create your account — our sign-in provider asks you to agree to them as part of signing up, and records that you did. The version published here on that day is the version that binds you, and clause 10 governs how it changes afterwards. If you are the person who creates or administers your organisation, your confirmation under clause 2.1 means you are accepting for the organisation as well as for yourself, and it is the organisation that becomes our customer under clause 2.2. This applies to the free plan as much as to a paid one.
  4. Sign-in: Signing in to DemoSched may rely on an account you hold with a third-party provider. Where it does, the security of your DemoSched account depends on the security of that account: losing control of one means losing control of the other.
  5. Admins: An account administrator can configure the Service for the whole team, and can also start a paid plan, change how many seats it pays for, cancel it, and manage your billing details. Those actions commit your organisation to what they cost, including a charge taken the same day under clause 4.5. Administrators act for your organisation and we may rely on their instructions. Who holds that role is yours to decide, and we do not look behind an instruction one of them gives us.
  6. Your responsibility: You are responsible for activity under your account and for keeping your account details accurate. Tell us at contact@demosched.com if you suspect unauthorised access.

3. The Service, and what we commit to

  1. What it is: DemoSched is a tool for scheduling a team’s recurring demo sessions and prompting people to fill the open slots.
  2. Our commitment: We will provide the Service with reasonable skill and care.
  3. Plan limits, and no surprise charges: Each plan’s limits are published on the pricing page. We will never move you onto a paid plan, or charge you anything, without your express opt-in.
  4. Active development: DemoSched is under active development, and features may be added, changed or withdrawn. If you are on a paid plan and we materially reduce a feature you are using, we will give you at least 30 days’ notice by email and you may terminate free of charge before the change takes effect. On the free plan we will still tell you, but the change may take effect sooner. Where a change is forced on us — because a third-party platform we depend on has changed or restricted its service, because the law requires it, or because of a security problem — we will tell you as soon as we reasonably can and give as much notice as we can. You may still terminate free of charge, and clause 9.2 sets out what we are not liable for in those cases.
  5. Beta features: We may offer features marked as beta, preview or experimental. They are provided as they are, outside the commitment in clause 3.2, and we may change or withdraw them at any time without the notice clause 3.4 would otherwise require. Clause 9.3 still applies.
  6. Maintenance: We may suspend access to carry out routine or emergency maintenance. Where we can, we will do it at the times we expect to disrupt you least, and tell you beforehand by email.

4. Plans, billing and cancellation

  1. Plans: The plans available and their current prices are published on the pricing page, and that is what you pay. A free plan costs nothing and needs no payment details. There is no trial and none is needed: the free plan is the trial, it does not expire, and it takes no card.
  2. What a seat is: A seat is one person in your organisation, and an invitation you have sent that nobody has accepted yet takes one too — it counts against your allowance until it is accepted or you withdraw it. A paid plan is sold in whole seats, as a total rather than as a change: you tell us the size you want, not how many to add. It starts at the number the pricing page shows as included, so you cannot buy fewer, and you cannot set a size below the number of people you already have. What you buy is a ceiling you choose, not a headcount we meter — it moves when you move it, and never on its own.
  3. Paid plans: If you are on a paid plan, it is billed in advance for the period shown at checkout, and renews automatically until you cancel. You choose monthly or yearly at checkout and that choice holds for as long as the subscription runs; to move between them, cancel, let the period end, and start again on the other one.
  4. Currency: You choose your currency at checkout, from the ones we offer at the time, and it is fixed for as long as the subscription runs. Prices in each currency are set separately rather than converted, so they are not exchange-rate equivalents of one another. Any conversion charge your bank or card issuer applies is yours.
  5. VAT and sales tax: Prices are exclusive of VAT and sales tax. We are a Swiss business and are not currently registered for Swiss VAT, so we charge none and our invoices show none. If you are in the EU or the United Kingdom you are buying from outside it, and any VAT due is yours to account for under the reverse charge. We do not ask for a VAT identification number at checkout and our invoices carry none, so we rely on your confirmation under clause 2.1 that you are buying as a business; email us at contact@demosched.com if you need your number shown on the invoice and we will add it. Where we later become liable to charge VAT or sales tax on a plan, we will add it to the price from that point and tell you before we do; that is not a price change under clause 4.12.
  6. Buying seats mid-period: Adding seats takes effect the moment you buy them, and we charge for the rest of the period you are in straight away, to the payment method on file — pro rata, worked out by our payment provider. If that charge does not go through — a decline, or a bank wanting the payment confirmed — you keep the seats anyway and the amount stays owed: we would rather you had the seats you asked for than lock you out over a card. We show the open invoice in the app, and you agree to settle it. Keep a valid payment method on file for as long as you are on a paid plan; you can change it at any time from the billing page.
  7. Releasing seats, and what is not refunded: Lowering your seat count takes effect at the end of the period you have already paid for, not straight away. That period is bought, so you keep every seat until it ends and we credit and refund nothing for the part you stop using. The same is true if you cancel under clause 4.8, and if you delete your organisation under clause 5.1 — deleting ends the subscription there and then, and anything pre-paid for the rest of the period is gone.
  8. When your allowance shrinks: If your seat count falls — because you released seats, because you cancelled, or because a payment finally failed — nobody is removed and nothing is deleted. Everyone already in your organisation keeps their access and all of your content stays where it is. What stops is growth: you cannot add anyone, or send an invitation, until your allowance covers them again. If you want to choose who keeps a seat, remove people yourself before the change takes effect.
  9. Cancelling: You may cancel a paid plan at any time. Cancellation takes effect at the end of the billing period you have already paid for, and you keep access until then. You may call a cancellation off at any point before it takes effect, free of charge. When it does take effect you move to the free plan, and clause 4.7 describes what that means.
  10. If a payment is overdue: An invoice is due when it is issued. If it is not settled we do not cut you off: our payment provider retries the payment on its own schedule, and your seats keep working the whole time it does. If it gives up and the subscription ends, you move to the free plan as clause 4.7 describes — you are not locked out and nothing of yours is deleted. We reserve the statutory default interest on amounts overdue, and clause 5.3 lets us suspend or terminate for non-payment, but neither is something we do as a matter of course.
  11. Chargebacks: If you reverse a payment through your bank or card issuer rather than raising it with us, you still owe the amount, and you owe us any fee our payment provider charges us for the reversal. Clause 5.3 lets us suspend or terminate over it. Please email us first under clause 11.7 — almost everything a chargeback is used for, we can simply fix.
  12. Invoices, and paying in full: Our payment provider issues the invoice in our name and sends it to the billing address on your account; every invoice you have had is also on the billing page in the app, at any time. Check them, and tell us within 60 days if one is wrong — after that we take it as accepted, except where the mistake is ours and obvious. Pay what is invoiced in full, without deducting anything and without setting off a claim of your own against it, unless we have agreed the deduction in writing or a court has ordered it.
  13. Price changes: We may change prices on at least 30 days’ notice by email. If you keep using a paid plan after the new price takes effect, the new price applies. You can cancel before then.
  14. Refunds: Where a refund is due under these Terms, we pay it — normally within 14 days, to the payment method you used. If we charge you in error, including charging you twice, we refund it once we have confirmed the error, without you needing to rely on any other clause.
  15. Plans we arrange by hand: We sometimes put an organisation on a paid tier without charging for it, or on terms we agree with you separately. A plan of that kind is not self-service: the seat and cancellation controls in the app do not apply to it, and changing it means asking us. We may end it, or move you onto the published price, on 30 days’ notice by email, and you may cancel free of charge before that takes effect.

5. Suspension, termination and your data

  1. Your right to leave: You may stop using DemoSched and close your account at any time, for any reason. Closing it ends any paid subscription immediately rather than at the end of the period, and clause 4.6 explains why nothing pre-paid comes back — so if you want the period you have bought, cancel the plan under clause 4.8 instead of deleting the organisation.
  2. Our right to stop: We may terminate a paid subscription on 30 days’ notice by email, refunding pro rata any period you have pre-paid. We may discontinue the free plan, or an individual free account, on 30 days’ notice by email.
  3. Suspension or termination for cause: We may suspend or terminate your account if you materially breach these Terms, if payment fails or is charged back, if your usage threatens the security or stability of the Service, or if the law requires it. Where the breach can be put right and it is safe to wait, we will tell you and give you seven days to fix it before terminating, and we will suspend rather than terminate where suspension is enough. On an unpaid invoice alone we normally do neither: clause 4.9 describes what actually happens, and this clause is a right we keep for the case that does not resolve.
  4. Getting your data out: Take out anything you want to keep before your account is closed. There is no grace period and no read-only window afterwards: your content goes when the account goes, and we will not be able to retrieve it for you. If you want a copy, ask us at contact@demosched.com before you close and we will provide one in a commonly used format. Where we end your account under clause 5.2, the 30 days’ notice is your window to do this.
  5. Deletion: Your content is deleted when your account is terminated or cancelled, and on a written deletion request — promptly, and in any event within 30 days. That is an outside limit on us, not a recovery window for you: we do not restore closed accounts, and clause 5.4 still applies. Copies in routine backups are purged on their normal rotation. We may keep what the law requires us to keep, and we will preserve data that is the subject of a live dispute or legal hold until it is resolved.

6. Acceptable use

  1. You agree not to:
    • Resell or sublicense access to third parties without our prior written consent.
    • Share a seat, account or login among more people than the seats you have bought, so that your organisation uses more of the Service than it pays for.
    • Split a single team across several free organisations, or create accounts or organisations for the purpose of staying inside a free allowance or a seat limit.
    • Send spam, phishing or unlawful material through the Service.
    • Interfere with or bypass system security, rate limits or server stability.
  2. Third-party platforms: DemoSched connects to third-party platforms to do its job. Your use of any such platform is governed by your own agreement with its provider, and you are responsible for holding the rights and permissions needed to connect DemoSched to it on your organisation’s behalf.
  3. Sanctions: You may not use DemoSched where applicable sanctions or export-control law prohibits us from providing it to you.
  4. Removing content: We may remove or block any content immediately, without notice and without suspending your account, where we reasonably believe it breaches these Terms, infringes someone’s rights, or is unlawful. The seven days in clause 5.3 do not apply to removal under this clause. We may do this but we are not obliged to, and we do not monitor content.

7. Ownership and feedback

  1. Ours: We own the Service and all intellectual property rights in it, other than your content. Nothing in these Terms transfers any of that to you.
  2. Your licence: While your account is active you have a non-exclusive, non-transferable right to use the Service.
  3. Yours: You own everything you put into DemoSched — your schedules, your team’s data and anything else you add (“your content”). You give us the licence we need to host, process and transmit it in order to run the Service for you, and no more.
  4. Feedback: If you send us feedback, bug reports or ideas, we may use them freely without owing you attribution or payment. You keep whatever rights you had in them.
  5. Publicity: If you are a business customer, you grant us a non-exclusive right to use your trade name and logo to identify you as a DemoSched customer on our website and in our marketing, following any brand guidelines you give us. Tell us at contact@demosched.com and we will stop.

8. Data protection

  1. Privacy Policy: Personal data is handled as set out in the DemoSched Privacy Policy, under the Swiss Federal Act on Data Protection and, where it applies, the EU GDPR.
  2. Who is responsible for what: For the personal data of the people in your organisation, you are the controller and we act as your processor on your instructions. That covers their membership of your organisation and the settings your administrators make against them, because you decide who is enrolled and we hold none of it for a purpose of our own. It covers the roster and scheduling data you put into DemoSched in the same way, including notifications to those people, which we send only where you enable them and for which the lawful basis, and telling them, remain yours. Sign-in accounts are neither yours nor ours: each belongs to the person it identifies, is held by our sign-in provider as its own controller, and follows that person across every organisation they belong to, so neither of us can have one deleted. We are the controller of two things: our customer relationship with you — which plan your organisation is on, and what it is billed — and operating and securing the Service, which means the technical logs and traces we keep for that. Section 2 of the Privacy Policy sets out the same split.
  3. Who else is involved: Running DemoSched means using other providers. Most handle personal data only on our instructions — as your sub-processors where the data is yours, engaged and instructed by us on your behalf, and as our own processors where the data is ours — and the Privacy Policy names each of them and says what it does. Three are not that simple. Your Slack workspace runs on your own contract with Slack: we read from it and send notifications into it on your instruction rather than engaging Slack ourselves, so it is not our sub-processor at all. The other two wear both hats. Our sign-in provider is your sub-processor for the membership settings in clause 8.2, and its own controller for each person’s sign-in account as described there. Our payment provider processes payments on our instructions as our processor, and is also its own controllerfor detecting fraud and for meeting the anti-money-laundering and other legal duties that bind it. Our liability under clause 8.4 reaches each of them where they act on our instructions, and not in the roles where they act on their own account.
  4. Changing providers, and changing the Privacy Policy: You authorise us in advance to engage, replace and remove sub-processors. Every one we engage is bound by a written contract putting it under data protection obligations equivalent to those in this section, and we remain fully liable to you for what it does with your data as though we had done it ourselves — subject, like everything else we owe you, to the limits section 9 sets. The Privacy Policy lists the providers we use, and we will give at least three Swiss business days’ notice before a change to that list takes effect, including a change of payment provider. Where the change is a new sub-processor, you may object on reasonable data-protection grounds before it starts processing your data, and if we cannot offer an alternative, either of us may terminate with a pro-rata refund. That is your only remedy. An urgent change takes effect at once, with notice as soon as we can. We may update the Privacy Policy on the notice it sets out.
  5. Your instructions: Where we act as your processor, we process personal data only on your documented instructions. Those instructions are these Terms, the Privacy Policy, the settings your administrators configure, and your use of the Service — together, and nothing outside them. They cover our passing data to the providers the Privacy Policy names and the transfers section 6 of it describes. If Swiss or EU law compels us to process your data some other way, we will tell you before we do, unless that law forbids us from telling you. And if we think an instruction you give us would breach data protection law, we will say so, and we may hold off carrying it out until it is settled. One thing none of this needs: Switzerland has an adequacy decision from the European Commission, and the United Kingdom recognises Switzerland too, so sending personal data to us requires no Standard Contractual Clauses or other transfer mechanism on your side.
  6. Confidentiality: Everyone we authorise to access personal data we process for you is under a written duty of confidence that outlasts their work for us. Today that is a short list — DemoSched is run by one person — and access stays limited to what running the Service actually requires.
  7. Security: We maintain technical and organisational measures appropriate to the nature and scale of the Service to protect data against unauthorised access, loss and alteration.
  8. Telling you about a breach: If we become aware of a breach of security affecting personal data we process for you, we will tell you without undue delay, with what we know at that point — what happened, what and who it appears to touch, and what we are doing about it — and keep you updated as we learn more. Reporting it onwards is yours rather than ours: you are the controller, so any notification to a supervisory authority or to the people affected is your decision and your duty, and we will give you what you need to make it. Where a breach instead touches the data we hold as controller under clause 8.2 — the technical logs and traces, and the billing records — the reporting is ours, and section 9 of the Privacy Policy covers it.
  9. Helping you meet your own obligations: Being the controller puts duties on you that we have to help you discharge. Taking account of what the Service can do and what we can see, we will help you answer requests from the people whose data it is — access, correction, deletion, portability, objection — and help you with a data protection impact assessment or a prior consultation with your supervisory authority where you need one. If one of those people comes to us directly, we will not answer for you: we pass the request on and tell them we have, as section 8 of the Privacy Policy says. Help of this kind is free. If it turns into something substantial and repeated, we may ask you to cover our reasonable cost, and we will agree that with you before we incur it.
  10. Showing you that we comply: Ask, and we will give you what you need to satisfy yourself that we are keeping to this section: how the Service is built, where data sits, what each provider does, and the measures behind clause 8.7. Normally that is a written answer to your questions, once in any twelve months. Where the law requires an inspection, or where there has been a breach under clause 8.8, you or an auditor you appoint may inspect as well — on reasonable notice, without disrupting the Service, and under a duty of confidence — and we will contribute to it. Each of us bears our own costs.
  11. Getting your data back, or deleted: When we stop providing the Service to you, whether we return your data or delete it is your choice, not ours. Ask us at contact@demosched.com for a copy and we will provide one in a commonly used format; ask us to delete it and we will; say nothing and we delete it, which is what clauses 5.4 and 5.5 describe. Because you decide when to close your account, the time to choose is before you do — clause 5.4 explains why there is nothing to recover afterwards. Where we end your account under clause 5.2, the 30 days’ notice is your window. Where we terminate for cause under clause 5.3, we will not delete for seven days without first giving you the chance to ask for a copy. After that, copies in routine backups go on their normal rotation and we keep only what the law requires us to keep.
  12. Data processing agreement: This section, together with the Privacy Policy, is the data processing agreement between us for the personal data we process on your behalf, and it applies from the moment you accept these Terms. It is meant to satisfy Art. 28(3) of the EU GDPR, Art. 9 of the Swiss FADP, and Art. 28(3) of the UK GDPR where that applies. The description those articles call for is spread across these documents rather than annexed to them: the subject matter and purpose are the Service in clause 3, the nature of the processing and the kinds of data and the people they concern are in section 3 of the Privacy Policy, and the duration is the life of your account, as clause 5 and section 7 of that policy set out. If you need a separate agreement on your own paper, ask us at contact@demosched.com and we will provide one.

9. Liability and indemnity

  1. What we promise, and what we don’t: Apart from the commitments in clauses 3.2 and 3.3 and our obligations under clauses 4, 5 and 8, and without affecting any statutory rights you have that cannot be excluded, DemoSched is provided as it is. We do not promise that it will be uninterrupted, timely or error-free, or that every defect or vulnerability will be found and fixed.
  2. Things we don’t control: DemoSched depends on third-party platforms and infrastructure — hosting, authentication, payment processing, and the platforms it connects to. If one of them changes its API, restricts access, or goes down, we are not liable for the resulting disruption or for messages that are delayed or not delivered. The same applies to any delay or failure caused by an event outside our reasonable control, except that this never excuses a payment or refund obligation.
  3. Intent and gross negligence (Art. 100 CO): Nothing in these Terms limits our liability for damage caused by our own intent (Absicht) or gross negligence (grobe Fahrlässigkeit), for death or personal injury, or for anything else that cannot be limited by law.
  4. Cap: For ordinary negligence, and subject to clause 9.3, our total liability under or in connection with these Terms is limited to the greater of CHF 1,000 and the fees you paid us in the 12 months before the event giving rise to the claim. Where those fees were paid in another currency, they are converted at the rate on the day of that event.
  5. Excluded loss: Subject to clause 9.3, we are not liable for lost profit, lost revenue, lost business opportunity, reputational harm, or loss or corruption of data.
  6. Your indemnity to us: You will indemnify us against any claim brought against us by a third party, and against any loss, fine and reasonable legal cost we incur because of it, to the extent the claim arises from:
    • your content;
    • your breach of clause 6;
    • your failure to meet your own obligations as a controller under data protection law, including having a lawful basis for the data you put into DemoSched and telling the people it concerns that you are using the Service; or
    • a claim by someone on your team, or by anyone else whose data you put into DemoSched, arising from your acts or omissions rather than ours.
    We will tell you about any such claim promptly, let you conduct the defence if you want it, not settle it without your consent, and give you reasonable assistance at your cost. Clauses 9.4 and 9.5 do not limit this clause: they cap what we owe you, not what you owe us.
  7. Time limit for claims: This clause does not apply to anything in clause 9.3. Otherwise, you must tell us in writing about any claim you have against us within 12 months of the day you first knew, or ought reasonably to have known, of the facts giving rise to it, and must bring proceedings within a further 12 months of that notice. A claim not notified and pursued within those periods is forfeited. This is an agreed forfeiture period (Verwirkungsfrist), not a variation of the statutory limitation period.

10. Changes to these Terms

  1. Material changes: We will give you at least 30 days’ notice by email before a material change takes effect. If you do not accept it, you may terminate free of charge before the effective date, with a pro-rata refund of anything pre-paid. Continuing to use DemoSched after that date means you accept the change.
  2. Minor changes: Changes that do not affect your rights or obligations — corrections, clarifications, or changes required by law — take effect when posted here, with the date at the top updated.
  3. No retroactive effect: Changes never apply retroactively to rights or claims that have already arisen.

11. General

  1. Which document wins: On the processing of personal data, a separate data processing agreement signed by both of us wins over both these Terms and the Privacy Policy; failing that, the Privacy Policy wins over these Terms. On everything else these Terms win. Section 10.3 of the Privacy Policy says the same thing.
  2. Entire agreement: These Terms, together with the Privacy Policy, any data processing agreement, and the plans and plan limits published on the pricing page, are the whole agreement between us, and replace any earlier agreement on the same subject.
  3. Severability: If a clause turns out to be invalid, the rest of these Terms still applies.
  4. Assignment: You may not transfer your rights under these Terms without our written consent. You agree now that we may transfer these Terms — our rights and our obligations together — along with the Service, to a company we incorporate for the purpose (for example a Swiss GmbH or AG) or to an acquirer. That consent is given in advance so that no further step is needed from you: we will tell you in writing when it happens, the transferee takes on everything we owe you under these Terms, and we are released from those obligations from the date of the transfer — a release of the original debtor under Art. 176 CO (befreiende Schuldübernahme), which your advance consent above is what makes possible. The release runs forwards only: it covers what falls due after that date and does not touch a claim of yours that had already arisen. If the transfer worsens your position, you may terminate free of charge within 30 days of that notice.
  5. Survival: Any clause which by its nature is meant to keep applying after these Terms end does so.
  6. Notices: Notices to us go to contact@demosched.com. Notices to you go by email to your administrators at the addresses held by our sign-in provider, and, where the notice concerns billing, to the billing address on your subscription. Keep both current — we hold no address of our own to fall back on.
  7. Complaints first: If something goes wrong, please email us before going to court — we aim to give you a substantive answer within 14 days. This does not stop you going to court, or affect any conciliation step the law requires.
  8. Language: These Terms are written in English, and the English version governs.

12. Governing law and courts

  1. Governing law: Swiss law governs these Terms, excluding its conflict of laws rules.
  2. Courts: Disputes go to the exclusive jurisdiction of the competent courts of the Canton of Aargau, Switzerland.

Legal notice (Impressum)

Operator
Alexander Hungenberg
Address
Dorfrain 3b, 5702 Niederlenz, Switzerland
Email
contact@demosched.com
Website
https://demosched.com
Commercial register
Sole proprietorship (Einzelunternehmen)